This Privacy Policy explains how KEEY LIVE (also referred to as “we” or “us”), operated by Taihong Network Limited, handles personal information collected through the KEEY LIVE app, the taihonghk.com website, and associated services.

Because KEEY LIVE includes social features, information you choose to publish—such as profile information, broadcasts, short videos, comments, or channel activity—may be visible to and used or shared by other users. Consider the audience before making information public.

1. Information we collect

We may collect account and profile information you provide, content and communications you create through the service, and support information you send to us. Shared content may contain metadata such as the date, time, or location associated with a photo or video.

We may also collect technical and log information when you use the service, including IP address, device and software configuration, operating-system and app version, device identifiers, network connection status, pages or functions used, searches, access time, and diagnostic information.

Location information may be collected when you enable device location and use a location-based feature. Depending on the feature, location may come from GPS, Wi-Fi, device settings, your profile region, or metadata in content. You can stop device-based location collection by disabling the relevant permission, although the associated feature may then be unavailable.

2. Device permissions and service providers

Live video can require camera, microphone, storage or media, Bluetooth, and network-status access. Beauty features may process facial-feature information through the camera. Messaging and push functions may process network status, device model, and system version. The app should request a permission when the related function needs it, and you can manage permissions in device settings.

The existing service identifies Qiniu Cloud components for live streaming and beauty processing, Tencent IM for messaging and push, MobTech for one-click sharing, and openinstall for installation attribution, analytics, and fraud monitoring. Depending on the function, these providers may process device identifiers, network and device information, location, public social-account information, clipboard data, or facial-feature information described when that function is used.

Third-party processing is limited to the related service purpose and applicable confidentiality and security requirements. Sensitive permissions or information should be used only when the relevant function is invoked, and the provider’s own privacy material may provide additional details about its processing.

3. How we use information

We use information to provide and operate KEEY LIVE; authenticate accounts; provide customer support; maintain security, fraud prevention, archives, and backups; deliver live, video, messaging, sharing, and related functions; and manage software updates.

We may use information to understand how the service is accessed, maintain and improve existing functions, design new functions, provide language or region settings and relevant help, measure service and promotional performance, and conduct product surveys where offered.

If we intend to use personal information for another purpose, we will rely on an appropriate basis and provide choices or notice where required by applicable law.

4. Sharing and disclosure

Except as described in this Policy or with your consent, we do not share personal information with unrelated third parties. We may share information with affiliates, partners, service providers, contractors, and agents that help provide, maintain, secure, or improve the service. They may operate outside your jurisdiction and are required to handle information under appropriate confidentiality and security measures.

Information may be transferred as part of a merger, acquisition, asset transfer, or similar transaction. We may also retain, preserve, or disclose information to comply with law, court orders, legal process, or government requests; protect public interests; or protect the safety, property, or lawful rights of KEEY LIVE, its group companies, users, customers, or employees.

5. Public and shared information

The service allows users to publish profile information, live streams, videos, lists, comments, reactions, and related location or log information to selected audiences or to the public. Other users may share information about you through their own content and interactions.

Public information can be copied, cached, stored, or redistributed by users or unaffiliated parties beyond our control. Deleting an item from KEEY LIVE does not necessarily remove copies held by others. Use available privacy settings and think carefully before publishing personal information.

6. Retention, storage, and security

We retain personal information only for the period necessary for the purposes described in this Policy and for periods required by applicable law. Retention therefore depends on the information, its purpose, and applicable legal requirements rather than one fixed period for every category.

We use security technologies and procedures intended to reduce loss, misuse, unauthorized access, or disclosure, including encryption such as SSL where appropriate. No system or network can be guaranteed completely secure, and incidents can arise from circumstances outside our control.

Operating a global service may require storage and distribution through systems or data centers outside the place where you live, subject to applicable requirements.

7. Your choices and rights

You may access, update, or correct registration and profile information through available product controls. You may manage device permissions and location through your device settings, and you may request access, correction, or deletion where supported by the service and applicable law.

We may need to verify identity before completing a request to protect account security. For help with a privacy request or account deletion, use the in-app feedback channel or contact serve@taihonghk.com.

8. Children and age requirements

KEEY LIVE is not intended for anyone who does not meet the minimum age required by the Terms of Service and the law of the country or region where the person lives. Do not create an account using false age information or on behalf of a person who is not eligible to use the service.

If you believe a child is being exploited or a person below the applicable age is using the service, use the in-app reporting tools or contact support. If someone is in immediate danger, contact local emergency services.

9. Changes to this Policy

We may update this Policy when services, practices, or legal requirements change. The current version and its updated and effective dates will be published through an appropriate service location. Continued use after an update is subject to the notice and consent requirements of applicable law.

10. Contact us

The operator is Taihong Network Limited at UNIT 08, 15/F WITTY COMMERCIAL BUILDING, 1A-1L TUNG CHOI STREET, KOWLOON, HONG KONG.

For privacy questions or requests, contact serve@taihonghk.com. Never send your password or one-time verification code.